Terms & Conditions

We recommend that you read this document carefully before creating an account, using the Geminel Studio platform or making a payment. Creating an account, using the services or making a payment means full acceptance of these terms; before every card payment, acceptance is also given by ticking the dedicated box. The version in force is always the one published on geminel.studio, with the date shown in the header.

1. General provisions

1.1. This document (the “Terms & Conditions”) governs the relationship between Societatea cu Răspundere Limitată „Geminel Studio" (the “Provider”, “Geminel Studio”, “we”) and any person who accesses the geminel.studio website, creates an account, uses the platform or pays for services (the “Client”, “you”).

1.2. The Provider's identification details are set out in chapter 15. The Provider is registered in the Republic of Moldova and is a VAT payer.

1.3. The Terms & Conditions are supplemented by the legislation of the Republic of Moldova, in particular the Civil Code, Law No. 284/2004 on electronic commerce, Law No. 105/2003 on consumer protection and Law No. 195/2024 on the protection of personal data (in force since 23.08.2026), together with the acts that amend or replace them.

1.4. The following form an integral part of the Terms & Conditions: the Privacy Policy, the GDPR & data rights page (which includes the data processing agreement), the Cookie Policy and the Refunds & cancellation policy, published on geminel.studio.

1.5. If a signed individual contract exists between the Provider and the Client, its clauses prevail on everything they expressly govern; the Terms & Conditions apply in addition.

1.6. The Provider may amend this document. Amendments are published on the site and, for Clients with an active account, notified by e-mail at least 15 days before they take effect, except for those required by law. Continued use after that date constitutes acceptance of the new version; a Client who does not agree may close the account before that date and ask for a refund of unused paid credits.

1.7. The Romanian version is authoritative; the English version is a translation.

2. Definitions

3. The services

3.1. Geminel Studio provides exclusively digital services: making the Platform available (software as a service), hosting, maintenance and support, as well as, on request, content production and software development services under contract. We do not sell physical goods.

3.2. Through the Platform, the Client may, within the limits of the Plan: automatically edit video materials for posts, reels, shorts, TikTok and stories; generate photo and text posts; adapt and schedule publication on the connected networks; configure replies to comments and messages; view statistics. The functions available at any time are those shown in the Platform.

3.3. The functions that depend on social networks and other third-party services (YouTube, Facebook, Instagram, Threads, TikTok, LinkedIn, Google Photos) are available to the extent that the interfaces (APIs) and policies of those services allow. The Provider does not control these services and does not guarantee their availability. By using a YouTube function, the Client also accepts the YouTube Terms of Service (youtube.com/t/terms).

3.4. The services are aimed mainly at professionals (legal entities, entrepreneurs, creators acting for professional purposes). A Client acting as a consumer additionally enjoys the rights that the law grants them and that cannot be limited by contract. The Platform is not intended for persons under 18.

4. The account

4.1. The account is created in the console, based on an invitation or an approved application, with a valid e-mail address, name and a password. The Client warrants that the data provided is accurate and keeps it up to date, including the Payer's billing details.

4.2. The Client is responsible for keeping credentials confidential and for all actions carried out from their account and by the users they invite to the Workspace. Any unauthorised use must be reported to the Provider immediately.

4.3. The Provider may refuse or suspend the creation of automated accounts, accounts with disposable addresses or accounts created for abusive purposes.

5. Plans, trial period, quotas and credits

5.1. The available Plans, prices and quotas are those shown on the pricing page and in the console at the time of selection. Prices are expressed in EUR, excluding VAT. For Payers in the Republic of Moldova, 20% VAT is added; for Payers outside the Republic of Moldova the services are invoiced without VAT (export of services). The VAT amount is shown before payment and on the document issued to the Client.

5.2. The free trial period is granted only once per Client, for the duration and with the quotas shown, without a card. On expiry, production stops until another Plan is chosen.

5.3. The subscription (Basic, Pro) is granted for monthly periods and has a fixed price, invoiced at the close of each period and paid in accordance with chapter 6. Quotas reset at the start of each period; unused quotas are not carried over.

5.4. Pay as you go has no fixed price and no included quotas; all Consumption is settled from the Payer's credits.

5.5. Consumption above a subscription's quotas is settled from the Payer's credits, at the rate in force on the day of use. Before an expensive job (for example, rendering a clip), the Platform displays an estimate; after execution, the actual cost is recorded per job and can be viewed in the console.

5.6. Granted credits are used before paid credits. When the Payer's credit balance reaches zero, production that would use credits stops until the next top-up. Jobs already started finish, so the balance may temporarily become negative; the next top-up covers that difference first. The console warns the Payer when the balance falls below the warning threshold.

5.7. A change of Plan is made from the console and applies from the following period, unless the console indicates otherwise.

5.8. Granted credits (including those granted when a beta application is approved) are a free allowance with no cash value. They are not refundable, cannot be exchanged for money or transferred to another Client and expire only if an expiry date was stated when they were granted.

5.9. Paid credits do not expire. Unused paid credits are refunded on request, in accordance with the Refunds & cancellation policy.

6. Prices, invoicing and payment

6.1. Invoices and payment confirmations are issued electronically and are available in the console; after every card payment, the Client also receives the transaction confirmation at the account's e-mail address.

6.2. Payment is made by Visa or Mastercard card (debit or credit), on the maib payment page, with 3-D Secure authentication, or, for invoices, by bank transfer to the account indicated on the invoice. The Provider does not charge fees for card payments.

6.3. Geminel Studio does not collect, see or store card details. They are entered and processed exclusively on the maib payment page; the Provider receives only the result of the transaction and its identifier.

6.4. Payments are made in EUR. If the card currency differs, the conversion is made by the card's issuing bank, and any exchange rate differences or fees it charges are borne by the Client.

6.5. The payment term for a subscription invoice is 7 calendar days from issue. Non-payment within the term may lead to production being stopped, and then to account suspension (chapter 11).

6.6. Credit top-ups are made from the console (the “Credits” page): the Client chooses the number of credits (minimum 5, maximum 10,000 per payment), sees the VAT and the total to pay, accepts the Terms & Conditions and the Refunds & cancellation policy and is redirected to the maib payment page. The credits become available as soon as the bank confirms the payment.

6.7. The Provider may change Plan prices and Consumption rates. A price change for an active subscription is communicated at least 15 days in advance and applies from the following period; the Client may cancel the subscription before that date. New Consumption rates apply only to jobs on the days after they take effect.

7. Delivery of the services

7.1. Delivery is 100% electronic: access to the Platform is granted immediately after the account is created, paid Plans are activated and credits are added as soon as payment is confirmed. Deliverables (clips, posts, reports, invoices) are available in the Platform and, as applicable, by e-mail or by direct publication on the social accounts authorised by the Client. Details are in the Refunds & cancellation policy.

7.2. The Platform operates continuously (24/7), except for planned interruptions for maintenance, announced in advance where possible, and incidents beyond the Provider's control.

7.3. Support is provided by e-mail and telephone, Monday to Friday, 09:00–18:00 (Republic of Moldova time), with acknowledgement of receipt within 1 working day at most.

8. Client Content and acceptable use

8.1. Client Content remains the property of the Client. The Client grants the Provider the non-exclusive right to store, process, edit and publish Client Content exclusively for the provision of the Services, for the duration of the contract. The Provider does not use Client Content to train AI models.

8.2. The Client warrants that they hold the necessary rights in the Client Content (images, footage, music, texts, trademarks, the voice and image of the persons appearing) and that its publication does not infringe the law or the rights of third parties.

8.3. It is prohibited to use the Platform for: unlawful, misleading or defamatory content, or content that incites hatred or violence; spam or artificial manipulation of interactions; breach of the policies of social networks; cloning a person's voice or image without their consent; realistic synthetic content that may mislead about real persons or events; collecting third-party data without a legal basis; attempts to circumvent technical limits, to access the data of other clients or to disrupt the operation of the Platform.

8.4. Results generated with AI may contain errors or inaccuracies. The Client decides what to publish, retains control through the chosen level of autonomy and is responsible for the content published from their account, including for the automatic publications they have enabled. Where the law or the networks' policies require it, the Client labels content generated or altered with AI.

8.5. For the cloned voice function, when available, the Client must hold and record in the Platform the express consent of the person whose voice is used; the consent may be withdrawn at any time.

9. Intellectual property

9.1. The name “Geminel Studio”, the logo, the visual identity, the website content and the source code of the Platform belong to the Provider or its licensors.

9.2. The Client receives a non-exclusive, non-transferable right of use of the Platform for the duration of the contract. No ownership rights in the Platform are transferred.

9.3. Materials produced for the Client (clips, posts, texts) belong to the Client, within the limits of the rights in the source materials and the terms of the AI model providers.

10. Personal data

10.1. The processing of personal data is described in the Privacy Policy, in accordance with Law No. 195/2024 and, for persons in the European Union, Regulation (EU) 2016/679 (GDPR).

10.2. For personal data that we process on the Client's behalf (for example, audience data from connected social accounts), the Client is the controller and the Provider is the processor, under the terms described on the GDPR & data rights page, which constitutes the data processing agreement (DPA), unless a separate one has been signed.

11. Suspension and termination

11.1. The Client may close the account at any time, by e-mail or from the console. The subscription remains active until the end of the period already paid. Unused paid credits are refunded on request, in accordance with the Refunds & cancellation policy.

11.2. The Provider may suspend access, with prior notice where possible, in the event of non-payment, breach of chapter 8, a security risk or a request from an authority. Suspension is lifted once the cause has been remedied.

11.3. The Provider may terminate the contract for serious or repeated breaches, with notice by e-mail.

11.4. After termination, the Client may export their data for 30 days; after that, Client Content is deleted, except for data that the law obliges us to retain (for example, accounting documents and card transaction records).

12. Refunds and complaints

12.1. The conditions for cancellation and refund are described in the Refunds & cancellation policy.

12.2. Complaints are sent first to the Provider, by e-mail; we respond within 5 working days at most. We recommend that you contact us before initiating a chargeback with the issuing bank: most situations are resolved faster by a direct refund.

12.3. A consumer Client may also contact the Agency for Consumer Protection and Market Surveillance (consumator.gov.md).

12.4. On the account statement, transactions appear under the trade name Geminel Studio.

13. Liability

13.1. The Platform is provided with the diligence of a professional provider. The Provider does not guarantee that the generated results will reach a particular level of audience or sales.

13.2. The Provider is not liable for: indirect damage (loss of profit, data or opportunities); unavailability or changes of social networks and third-party providers; content published by the Client or on the basis of their autonomy settings; restrictions applied by the networks to the Client's accounts.

13.3. The Provider's total liability towards a Client is limited to the amounts paid by the Client in the last 12 months. The limitation does not apply to damage caused intentionally or by gross negligence, nor in other cases where the law does not permit limitation, including towards consumers.

13.4. Neither party is liable for non-performance caused by force majeure, notified to the other party within a reasonable time.

14. Governing law and disputes

14.1. The Terms & Conditions are governed by the law of the Republic of Moldova. Disputes are resolved amicably and, failing agreement, by the competent courts of the Republic of Moldova, subject to the mandatory rights of consumers, where applicable.

15. Contact details