You can download a copy of the data Geminel holds about you, and of any workspace you own. The copy is free, and we email you when the files are ready.
Download your account data
- Press Profile in the console dock.
- Press Your data.
- Press Download my data. The sheet lists what the copy holds: your profile and sign-in history, your workspaces and roles, your billing details, invoices and credit ledger, your support requests and your settings. It holds no passwords, tokens or card numbers.
- Confirm that it is you. If you use two-step verification, Geminel asks for your second factor. Otherwise type your password in Your password. If you sign in with Google or Facebook and have no password, type your email address in Type your email address to confirm.
- Press Start. You see We are preparing your data. We will email you when it is ready.
Download a workspace
Only the workspace owner can do this.
- On Profile, find the workspace under Your workspaces and press its download icon, Export workspace data.
- The sheet Export followed by the workspace name opens. It lists what the copy holds: the workspace, its members, posts, plans, knowledge, brand kit, settings and connected accounts (never their access tokens), and its billing records.
- Choose whether to tick Include media files and Include conversations and contacts.
- Confirm that it is you, as above, and press Start.
Get the files
When the email arrives, open Profile, then Your data. Your export shows Ready, with the date until which it stays available. Press Download part for each part. A large export is split into several parts.
While the export is being prepared it shows Queued or Preparing.... You can press Cancel to stop it. Press Delete on a ready export to remove its files from our storage now. You can prepare a new one later.
Good to know
- Only you can download your files. Geminel staff never see them.
- You can have one export being prepared at a time, and the number of exports in a period is limited. The row Download my data says when you can start another.
- A workspace that is scheduled for deletion shows Download before and a date on your Profile. After that date the workspace is erased for good: see Delete a workspace or your account.
- If your own account is scheduled for deletion, the Deletion scheduled screen offers Download my data, so you can still take a copy before the date.
- If you don't see Your data on your Profile, exports are not open for you yet: ask us with Help and feedback, see Get help.
- If an export shows Failed, you were not charged. Try again, or write to us.