Geminel
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Get help: guides and writing to us

Send a question, a problem, feedback or an idea from the app or the console, follow our replies in Requests and reopen a closed one.

Updated 5 November 2026

On this page

When something is unclear, broken or missing, you can write to us from inside Geminel. Your requests and our replies stay in one place, so you can follow them.

Send a request

  1. In the app or in the console, open the launcher and press the chat icon at the foot of it, Help and feedback. In the console you can also use the Help and feedback row on your Profile. The Requests list opens.
  2. Press New request. The sheet Help and feedback opens.
  3. Choose what it is about: Report a problem, Ask a question, Share feedback or Suggest an idea. For feedback you can also give a rating.
  4. Under Where, choose the part of Geminel you mean.
  5. Write Details. A Title is optional.
  6. If it helps, press Capture this screen, or Attach an image. Check the preview first: screenshots can show personal data.
  7. Open Technical details to see what is sent with your request. Untick Send these details with my request if you prefer not to send them.
  8. Press Send.

Follow our replies

The chat icon shows how many replies you have not read. In Requests, a request with a reply is marked New reply, and each one shows its status: Received, In progress or Resolved. Press a request to read the conversation and write back with Reply.

A closed request can be reopened. Open it and press Reply to reopen. After some time a closed request no longer takes replies, and the page offers Send a new request instead.

If you cannot sign in

On the sign-in page, press Can't sign in? and fill in the form. You do not need to be signed in.

Good to know

  • The help screens follow the email language you set on your Profile, English or Romanian.
  • Requests belong to the workspace you send them from. If you leave that workspace, you can still read the request but not add to it.
  • If you send many requests in a short time, wait a little before the next one.
  • If you don't see Help and feedback, requests are not open for you yet: tell us in the way you usually reach us.
  • To ask for something only our team can do, such as a connect link, see Ask us for a link the account's owner can use.
  • To get a copy of your data, see Export your data.